GDRP
This privacy policy sets out how Purrfect Sitters Ltd collects, uses and protects personal data in the course of operating this service. We may change this policy in future by updating this page. You should check this page from time to time to ensure that you are happy with any changes. If you have any questions about our privacy policy or how we use your data you can contact us on [email protected] or call us on 0113 212 7887 or write to us at Purrfect Sitters Ltd. 49, Fawcett Lane, Leeds, West Yorkshire, LS12 4PE
Why do we process Personal Data?
We collect and process personal data relating to you in order to fulfil our contractual obligations to you in the provision of our services. We are committed to being transparent about how we collect and use that data and to meet our data protection obligations.
The types of information we collect includes: • Your name, address and contact details, including email address and telephone number. • Your partner’s name and contact details (if applicable). • Details of the security at your home, including the presence and location of an intruder alarm, if applicable. • How you heard about Purrfect Sitters Ltd. • Details of your pets. • Which veterinary surgery you are registered with. • Emergency contact information. • Preferred contact method. • Dates that you will be in need of our services. • Your IP address. • Your GPS location (used by Google Maps. Not stored by us). • Any other information which may assist us in providing a personal service to meet your requirements. We may collect this information in a variety of ways. For example, data might be collected through: • The initial enquiry. • The initial visit. • Any subsequent correspondence between you and us.
Time To Pet Software
We use a third-party software solution named TIME TO PET. TIME TO PET works on multiple platforms including phone, website, and mobile applications. You can view TIME TO PET’s GDPR compliant Privacy Policy here https://www.timetopet.com/privacy
Other Third Parties
We do not share your data with any other third parties (other than Time To Pet), except where we may be required to do so for legal reasons, insurance claims etc, or in relation to the sale / transfer of all or part of our business, if applicable.
Protection of data
We take the protection of data seriously and have internal policies and controls in place to safeguard your data from loss, accidentally being destroyed, misused or disclosed. Data is only accessible by staff members in the performance of their duties and we have the following policies and control systems in place:
• Data Protection Policy. • Lockable files only accessible by Yvonne Linlow (Owner). • Password access to any electronic files, with access only given to relevant personnel. • Password protected laptops and mobile phones, and encrypted mobile communications systems. • System segregation. • We do not transfer your data to countries outside the European Economic Area (although information may be stored on servers which are outside the EEA).
Retention of Data
We will hold your personal data for a three year period following the most recent booking. If you make no bookings with us for a three year period, we will delete your data from our electronic files and securely dispose of any paper files containing your data.
Your Rights
Under the General Data Protection Regulations (GDPR), as a data subject you can:
• Access and obtain a copy of your data on request. • Require us to change incorrect or incomplete data. • Require us to delete or restrict processing your data, for example where the data is no longer necessary for the purposes of processing. • Object to the processing of your data. • Request us to transfer your data to another service provider or organisation. • (There are also rights concerning automated decision making and profiling, neither of which we use).
Should you wish to exercise any of the above rights, please contact us.
If you believe that we have not complied with your data protection rights, you can complain to the Information Commissioner: https://ico.org.uk/