flexibility on occasion! With a minimum of 48 business hours’ notice of the need to reschedule or cancel an appointment, we will gladly allow you to carry over your booking fee/pre-payment once. If the same appointment is rescheduled again, the initial booking fee/pre-payment will be forfeited, and a new booking fee will be required to secure an appointment. If you are more than 15 minutes late for your appointment, we reserve the right to retain your booking fee/pre-payment and require services to be rescheduled with a new booking fee/pre-payment. Client tardiness creates unnecessary workflow disruption causing us to be late for subsequent appointments or avoidable staff overtime. Please be on time.
No-Shows:
FAF defines a no-show as less than 48 business hours’ notice or no notice given at all for a missed appointment.
Our valued clients are given one (1) no-show as a courtesy, although the booking fee must still be forfeited, and a new booking fee paid to schedule a new appointment.
A continued failure to give 48 business hours’ notice of a need to cancel or reschedule will result in the client remitting the difference between the scheduled services minus the booking fee from the missed appointment, plus pre-paying future services to secure appointments. Thank you for understanding.
Booking Fee/Pre-Payment and Pet behavior:
Occasionally, we have pets that are new to us or already have known sensitivities that require us to stop the process and send the pet home. While this is rare, we need our valued clients to understand we still need to charge for the time involved with handling and keeping your pet comfortable while waiting to get picked up. Depending on the circumstances, any booking fee or pre-payments may be retained to cover staff time. We appreciate your understanding and will do our best to minimize that expense.
Medicated Pets:
FAF is happy to accommodate pets who have special needs! However, once FAF requests medication for grooming due to anxiety or behavior related issues, we respectfully ask that any processes related to receiving their medication, change in medication or elimination of medication is discussed with FAF in advance of their grooming appointment.
We understand that as pets age, changes in care may be needed to address multiple health issues, but these changes can also lead to staff safety issues. We just ask that we are involved in the discussion, have an agreed upon approach, and aren’t surprised with an unmedicated pet at their appointment. Please understand, should this occur, we reserve the right to refuse service and charge all fees associated with the scheduled service. Thank you for understanding our need to balance pet and staff safety.
We do reserve the right to charge a service fee above our base rates for pets who pose increased risk to staff safety or whose behaviors aren’t easily managed through altered processes or medication.
Veterinary Care/Emergencies:
For FAF to provide your pet with the best possible services it is important for us to be looped in on your pet’s health status. By agreeing to these policies, I permit my veterinary clinic to release medical information that may be relevant to my pet receiving grooming services. Further, I permit FAF to seek treatment for my pet, if it appears to have an illness or injury that would reasonably suggest it may need immediate medical attention.
FAF works with Minnesota Valley Pet Hospital located at 1541 Adams St. in Mankato. If your veterinary team is local and near MVPH, we would make every reasonable effort to contact your clinic first. In the event this isn’t possible, we ask our clients to entrust your pet’s care to the staff of FAF and MVPH. Agreeing to these policies is giving consent to emergency care if you are unable to be reached in advance.
Drop off/Pick Up:
FAF only offers services by appointment. We are happy to get you in on the same day if our schedule permits!
Dropping off: we know getting your pet to where they need to go can cause issues getting to work on time. So, we allow flexibility for dropping off before your scheduled appointment time if your pet is comfortable hanging out in a kennel. However, it doesn’t mean your pet will be started or completed early. We do ask that you arrive a little early or on time for your appointment. Being late could result in booking fees or pre-payments being retained and service refused or rescheduled.
Picking up: when services are complete, we prefer to get your pet home as soon as possible, because we know that is where they are happiest! We prefer that you pick up within 30 minutes of being notified that services are complete. If you need to leave them with us for the day, generally, we can accommodate that. While your pet is in our care, please just be sure to keep an eye on your phone in case we need your pet picked up sooner than expected. Additional service fees may be added to your final cost if pets are not picked up prior to our closing for the day. Any reference to “store” hours online are generalities. We close when our work is done and pets are picked up.
Grooming Frequency:
Keeping pets on a regular schedule helps our staff maintain a relationship with them and ideally keeps them in good shape so that grooming isn’t painful. Most pets should be seen at least every 8 weeks. Many pets should be seen more often. Keeping nails at a proper length also requires services minimally every two weeks. Pets who aren’t seen at least every eight weeks may have additional service fees added to our base rates.
Photo & Video Release:
I understand that FAF may take pictures or video of my pet during the groomingprocess. These materials are the property of FAF and I consent to the use of these materials for marketing or promotional purposes. We promise to respect your sensitivities so please notify us if you are uncomfortable with your pet appearing on social media, our website or in other media such as TV ads.