Boarding Policies
Boarding comes with complimentary Daycare from 7:00 a.m. to around 6:00 p.m. Dogs may be pulled from Daycare earlier or later depending on how busy Boarding is. This means Daycare is NOT an expensive add-on, like you may encounter at other Pet Hotels. This does not include our Daystay option.
Drop offs and Pick Ups are available 24 hours a day, but outside of lobby hours, 7:00 a.m. – 7:00 p.m., is by reservation only.
Checkout is 10:00 a.m. If guests are picked up after 10:00 a.m. and before 3:00 p.m., a Half Day of Daycare will be added to their stay. After 3:00 p.m. and before 7:00 p.m., a Full Day of Daycare will be added to their stay. Pick ups after 7:00 p.m. roll into a new night of Boarding.
Holiday/Peak Period: Prices change during Holiday/Peak Periods. See our Holiday Peak Period page for dates and more information. Lobby is closed on certain Holidays meaning no pick ups or drop offs on those Holidays.
Dog or Cat’s food: We ask that you bring in your dog’s food in a container, bag or individual baggies. This is to keep your dog on its regular diet & avoid an upset stomach. If not, we have Natural Balance kibble available at $3 per meal. We offer 3 feeding times: 6:00 a.m., Noon & 6:00 p.m.
Medications: The Pawington will administer medication up to 3 times per day, free of charge. If more is required, a specialized care fee will apply. Due to safety issues, if your pet’s medication is for seizures or heart issues, we cannot board them and advise you to board at a vet.
Toys, Treats & Bedding: You may bring in your own toys or treats for your dog’s stay. We do NOT allow outside beds or bedding for sanitary reasons. Don’t worry, your pet’s suite comes with complimentary premium orthopedic beds and warm, comfy bedding.
Potty Walks: Early morning and late night potty walks come complimentary with our Luxury, Lakeside and Grand Master Suites. If your dog usually goes out before 7 a.m. or after 6 p.m., please consider adding on Potty Walks to any Deluxe Suite.
Puppies: Puppies must be 4 months of age or older and current on their vaccinations in order to participate in Daycare or Boarding. Male dogs must be neutered if they are over six (6) months old to participate in Daycare. If they are not, they can still enjoy The Pawington, but they would be placed in our Daystay program, for 1-on-1 play. If females are not spayed, they may participate in group if they are not in heat. If they are in heat, they will be placed into our Day Stay program for the duration of their heat.
Aggressive Dogs: To guarantee the safety of all of our guests, aggressive dogs may not be permitted into Daycare. The Pawington retains the right to place dogs on timeouts or make Daystay for the day or permanently, if they deem that dog to be aggressive to other dogs or the Daycare supervisor.
Prices: Prices are subject to change without notice.
Cancellations: Boardings must be cancelled at least 3 days before the arrival date, or a there is a $50 fee, even if boarding is rescheduled.
Refusal of Services: The Pawington reserves the right to refuse admittance to any pet, for any reason, at any time. Refusal may include those Pet Guests that cannot or do not have adequate documentation of vaccinations, show signs of an illness, demonstrate aggressive behavior or fail to meet the temperament and safety requirements of our facility.
PLEASE NOTE: Due to insurance restrictions, The Pawington cannot admit Pit Bulls or Staffordshire Terriers for any services. This includes breeds mixed predominantly with these bloodlines. Please understand this is not a reflection of how The Pawington and The Pawington’s staff feels about these breeds. We apologize for any inconvenience.