Product based off a XXL

1. It comes in a 16x15x8 vacuumed sealed packet – weighing in around a little over 4 pounds so an XXL that tells me the bed is going to be junk2. Once flatten before taking it out of the package it was 1.5″ thick, most of it’s all the faux fluffy material3. The bed itself i… Read more

s lumpy and filled with polyester stuffing. I added pictures so you could see what I pulled out. I pulled out a section and as you can see how it would be completely lumpy. For them to fill it to the promised fluff possible, it would need to be filled 75% more. 5. When my dog goes to lay on this bed, you hear their elbows go right to the floor because the middle is so thin. Great Danes and Shepards need cushion! 6. If you have a dog that is bigger than a golden retriever, the biggest size XXL like what I got is too small. 7. The only nice thing I can say is that the material is soft (but cheap) and there was no strong odor. SHIPPING & RETURNS – They make if difficult to ship back 1. Received my shipment about 3 weeks out in 2 different shipments because I ordered 2 XXL beds 2. I already knew the quality when I received the vacuumed sealed packs that they weren’t going to work, so I didn’t have to even open them as I knew already the quality was going to bed. I see where some reviews said they opened the package and then it automatically made it to where they couldn’t return it. I wouldn’t put it past this company. How are you suppose to know if you want to return it if you can’t even open it up to see if it’s gong to work out? 3. I emailed them and let them know I planned on returning them just as soon as the last shipment came in 4. These are shipped from a “Jane” in New Jersey and they wouldn’t let me return to that address because “The address in the shipping label is just our partner carrier in the USA ” 5. The website says they have a warehouse in the USA, but that I could only ship back to China OR The Netherlands – both would be over $100+ tax to ship back. Under FAQs the website states they have warehouses in East Asia, Central Europe, and USA. We live in the USA, so why wouldn’t we be able to send it back to that warehouse? 6. After several emails back and forth, this is what they offered me “We can issue a partial refund where you can keep the product for yourself. We will refund you 15% of the amount from your total purchase since you are not 100% satisfied, and you are able to keep your order 🙂 ” 7. I ordered 2 XXL paying $158 and I am getting a. Whole $23.50 back… wow, better than nothing? 8. I doubt they will even send the money at this point since they already make it extremely difficult to return This company is not transparent. I wouldn’t necessarily use the word scam since they did provide a product, but SKETCHY – absolutely!