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All in one guide to Flying in Vietnam

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Domestic Fares:

  1. Combination:
    • Permitted with most restricted condition applied
  2. Change – Cancellation:
    • Change: Permitted to equal or higher fare only.
    • Refund used tickets: refund the difference between the fare paid and applicable fare of used routing minus refund fee.
    • Passenger have to pay fare difference and change fee (if any)
  3. Change fee:
    • Multiple change fee: Highest change fee of all change fare component applied.
    • Refund change fee is not permitted.
  4. Upgrade:
    • Permited to higher available booking class.
    • Pasenger have to pay fare difference and change fee (if any)

Passenger have to pay fare difference and change fee (if any) Taxes, Fee and Charges.

Importance Notice: The above general fare rules are for reference only. Specific fare rules may vary and different from the general fare rules and provided during the booking process. In case of cancellation, Convenience fee of 4% (sum of original purchase & refund amount) will be applied for each booking. – From 01st April 2018, fare for children from 2 to 12 years old will be 90% of adult fare.

(*) Applied for flights as of 01 April 2018

International Fares:

  1. Combination:
    • Permitted. Most restricted condition applied.
  2. Change – Cancellation:
    • 2.1.Change: Permitted to equal or higher fare only. Passenger have to pay fare difference and change fee (if any)
    • 2.2. Refund for partial used tickets: refund the difference between the fare paid and applicable fare of used routing minus refund fee.
    • 2.3. Refund for unsued tickes: 2.3.1 Fares from/to Europe & AustraliaBefore ticket flight date: USD120/pax for all economy ticket classes + ticketing fee USD20 from/to Australia USD150/pax for all economy ticket classes + ticketing fee USD20 from/to EuropeOn/after ticket flight date: USD150/pax for all economy ticket flight classes + ticketing fee USD20 from/to Australia USD170/pax for all economy ticket flight classes + ticketing fee USD20 from/to Europe 2.3.2 Fares within Asia (except from/to Australia, Japan) Before ticket flight date: USD60/pax for all economy ticket classes except special classes + ticketing fee USD20 On/after ticket flight date: USD80/pax for all economy ticket flight classes + ticketing fee USD20 2.3.3 Other fares: USD180 or JPY20,000 (For fares in JPY) + ticketing fee USD30 from/to Japan For 1/2 round-trip combination, highest change fees applied For multiple fares: Highest change fee of all changed fare components applied
  3. Change fee:
    • Multiple change fee: Highest change fee of all change fare component applied.
    • Refund change fee is not permitted.
  4. Upgrade:
    • Permited to higher available booking class.
    • Passenger have to pay fare difference and change fee (if any).

Importance Notice: The above general fare rules are for reference only. Specific fare rules may vary and different from the general fare rules and provided during the booking process. In case of cancellation, Convenience fee of 4% (sum of original purchase & refund amount) will be applied for each booking. – From 01st April 2018, fare for children from 2 to 12 years old will be 90% of adult fare. – From 20 May, 2019, Economy Lite ( P & G class) for flight from Hanoi to Singapore, Kuala Lumpur, Jakarta & Bangkok, checked baggae is not included in ticket price.

(*) Applied for flights as of 01 April 2018