Ticket cancellation/Refund Ticket changes Baggage Go show Advance seat selection Priority check-in counter Lotus Lounge LotuSmiles Milage Accumulation
Economy flex
(Class Y/B/M)
– Before ticketed flight date, refund fee JPY 10,000 – On/after ticketed flight date, refund fee JPY 15,000 – Before ticketed flight date, permitted without fee – On/after ticketed flight date: JPY 10,000 per change – Carry on baggage: 1 carry-on baggage item (up to 10kg) and one accessory (2kg). (*) -Checked baggage: + Itinerary from Tokyo/Osaka to Vietnam (except NRT-DAD)/Asia/Australia: 02 checked pieces (23kg) + Other itineraries (included NRT-DAD): 01 piece (23kg) – Y class: Permitted without fee – B/M class: Fee applies Permitted without fee Not included Not included 100% of bonus miles and qualifying miles
Economy classic
(Class S/H/K/L)
– Before ticketed flight date, refund fee JPY 15,000 – On/after ticketed flight date, refund fee JPY 20,000 – Before ticketed flight date, JPY 10,000 per change – On/after ticketed flight date: JPY 15,000 per change – Carry on baggage: 1 carry-on baggage item (up to 10kg) and one accessory (2kg). (*) -Checked baggage: + Itinerary from Tokyo/Osaka to Vietnam (except NRT-DAD)/Asia/Australia: 02 checked pieces (23kg) + Other itineraries (included NRT-DAD): 01 piece (23kg) Fee applies Fee applies Not included Not included 65% of bonus miles and qualifying miles
Economy lite
(Class Q/N/R/T/E)
– Before ticketed flight date, refund fee JPY 20,000 – On/after ticketed flight date, refund fee JPY 30,000 – Before ticketed flight date, JPY 15,000 per change – On/after ticketed flight date: JPY 20,000 per change – Carry on baggage: 1 carry-on baggage item (up to 10kg) and one accessory (2kg). (*) -Checked baggage: + Itinerary from Tokyo/Osaka to Vietnam (except NRT-DAD)/Asia/Australia: 02 checked pieces (23kg) + Other itineraries (included NRT-DAD): 01 piece (23kg) Fee applies Fee applies Not included Not included 25% of bonus miles and qualifying miles
Economy super lite
(Class A/G/P)
Refund fee: JPY 30,000 – Before ticketed flight date, JPY 20,000 per change – On/after ticketed flight date: JPY 30,000 per change – Carry on baggage: 1 carry-on baggage item (up to 10kg) and one accessory (2kg). (*) -Checked baggage: + Itinerary from Tokyo/Osaka to Vietnam (except NRT-DAD)/Asia/Australia: 02 checked pieces (23kg) + Other itineraries (included NRT-DAD): 01 piece (23kg) Not applicable Fee applies Not included Not included 10% of bonus miles
General fares rule
(*)For flights not operated by Vietnam Airlines, comply with the operating airline’s conditions
1.Fares for children
- Fares for children from 2 to under 12 years old will be 75% of adult fare.
- Fares for children under 2 years old will be 10% of adult fare.
2.Combination: Permitted. The respective conditions apply to each flight segment.
3.Changes
- Permitted to equal or higher fare only.
- Multiple change fee: Highest change fee of all change fare component will be applied.
- Change fee is not permitted to refund.
- Passengers can quickly change their tickets on Vietnam Airlines website here.
- Passengers must pay fare difference and change fee (if any).
4.Cancelation/Refund
- Refund used tickets: refund the difference between the fare paid and applicable fare of used routing minus refund fee.
- Passengers can quickly cancelation their tickets on Vietnam Airlines website here.
5. Advance Seat Selection: Please click here for more details about Advance Seat Selection.
6.Upgrade: Please click here for more details about Upgrade.
The above general fare rules are for reference only. Specific fare rules may vary and different from the general fare rules and provided during the booking process.